Guidelines For Customers
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- Guidelines For Customers
1. Communication Protocol
During your journey, kindly refrain from directly contacting the drivers for updates or tour information. For any queries, updates, or concerns, please contact Four Dots Haramain’s customer support directly. This ensures a streamlined communication process and better assistance.
2. Emergency Contact Information
In case of emergencies, delays, or any unexpected situations, save and keep Four Dots Haramain’s 24/7 customer support contact information readily available. Our support team is here to assist you promptly and efficiently.
3. Advanced Booking and Confirmation
To secure your transportation and avoid last-minute inconveniences, we strongly recommend booking your transport services well in advance. Confirm your pickup times and itinerary details with Four Dots Haramain to ensure a smooth experience.
4. Night Before Confirmation
For every trip, including Umrah and Sightseeing, please send your pickup time confirmations a night before your scheduled journey. This should be done at least 10 hours prior to departure. For example, “Dear Four Dots Haramain, we have a trip to Makkah to Madinah on (Date-Month) and request our pickup time to be sharp at (Time).”
5. Stay Connected
Keep your internet connection active throughout your travel duration. This is essential for communication and coordination. Also, avoid requesting the same driver, as each driver has different duties and pickups based on availability.
6. Post-Pickup Confirmation
Once the driver has picked you up and you are inside the vehicle, please send a confirmation message to Four Dots Haramain. For instance, “Dear Four Dots Haramain, the driver has just picked us up and we are on our way to the airport.” This helps us ensure the successful commencement of your journey.
7. Safety First
Adhere to safety measures during the journey. Follow the guidelines provided by our drivers and maintain a secure environment inside the vehicle. Report any concerns about driver behavior, car issues, or delays promptly to our customer support.
8. Satisfaction Feedback
We value your feedback. After completing your journey, feel free to share your satisfaction and any suggestions for improvement with Four Dots Haramain. Your feedback helps us enhance our services for future travelers.
Thank you for choosing Four Dots Haramain for your Umrah and Sightseeing transportation needs. We wish you a safe and comfortable journey!